Transparency in every contribution.

Bargach Foundation deeply values the trust and generosity of every donor. We are committed to ensuring that your contribution is used responsibly and that any concerns regarding donations are addressed promptly, fairly, and transparently.

This Donation Refund Policy outlines the circumstances under which donations made to Bargach Foundation may be refunded, the process for requesting a refund, and the timelines involved. By making a donation, you acknowledge that you have read and agree to this policy.

All donations made to Bargach Foundation are voluntary and non-refundable, except in the specific circumstances described in this policy. Once a donation has been processed and acknowledged, it is generally applied toward our programmes and cannot be returned at the donor's discretion.

However, we recognise that genuine errors and exceptional situations do arise. In such cases, we are committed to reviewing the matter fairly and, where appropriate, processing a refund.

Refunds may be considered in the following circumstances:

Duplicate transactions

• The donor has accidentally made the same donation more than once due to a technical error or double-click.
• A duplicate charge has been applied to the donor's payment method.

Incorrect donation amount

• The donation was processed for an amount different from what the donor intended due to a system or input error.
• An unintended amount was charged to the donor's account.

Unauthorised transactions

• The donation was made without the donor's knowledge or authorisation, such as in the case of fraud or misuse of payment details.
• The transaction can be independently verified as unauthorised through the payment gateway or bank.

Technical / payment processing errors

• The payment was debited from the donor's account but not credited to Bargach Foundation.
• The transaction failed but the amount was still deducted from the donor's account.
• A payment gateway malfunction resulted in an incorrect or duplicate charge.

Refunds will generally not be granted in the following circumstances:

• The donation was made intentionally and successfully, and the donor has simply changed their mind.
• The donation has already been utilised or committed toward an ongoing programme or project.
• The request is made after the applicable refund window has expired (see section 05).
• The request is not supported by sufficient documentation or transaction proof.
• The donation was made in violation of applicable laws, our Terms of Use, or this policy.
• The refund request is based on reasons that fall outside the eligible categories listed in section 02.

To request a refund, please contact us using the details in the Contact Us section below, and provide the following information:

• Donor's full name — as used during the donation.
• Contact details — email address and phone number used for the donation.
• Transaction details — date of donation, amount donated, and payment reference / transaction ID.
• Reason for the request — clear explanation of why a refund is being sought.
• Supporting documentation — bank statement, payment gateway receipt, or any other relevant proof.

Once your refund request is received, the following process will apply:

The actual time taken for the refunded amount to reflect in your account may vary depending on your bank or payment provider — typically an additional 5–10 working days.

All refunds will be processed using the original method of payment. This means the amount will be credited back to the same bank account, credit card, debit card, UPI ID, or wallet that was used to make the donation.

We do not issue refunds in cash, cheque, or to a different account than the one used for the original donation — this is to protect both the donor and Bargach Foundation against fraud and misuse.

If a tax exemption receipt (e.g., under Section 80G of the Income Tax Act) has already been issued for a donation that is subsequently refunded, the following applies:

• The donor agrees to return or cancel the original tax receipt upon request.
• The donor is responsible for ensuring the donation is not claimed as a tax deduction in any tax filing.
• Bargach Foundation will notify the relevant tax authorities where required under applicable law.

Failure to comply with these requirements may result in legal or tax implications for the donor.

If a donor initiates a chargeback or payment dispute with their bank or payment provider without first contacting us, we reserve the right to:

• Provide all relevant transaction records and evidence to the bank or payment provider.
• Suspend or refuse future donations from the concerned payment method.
• Take any other action necessary to protect our interests under applicable law.

We encourage donors to contact us directly first — most concerns can be resolved quickly and amicably without involving formal dispute processes.

Bargach Foundation accepts foreign donations only in compliance with the Foreign Contribution (Regulation) Act, 2010 (FCRA) and applicable rules. Refunds for foreign donations will be processed in accordance with FCRA guidelines, and any applicable bank charges or currency conversion differences will be borne by the donor.

Bargach Foundation reserves the right to modify, update, or replace this Donation Refund Policy at any time, at our sole discretion. Any changes will be posted on this page with an updated "Last updated" date. We encourage donors to review this policy periodically. Your continued support after any changes constitutes acceptance of the revised policy.

This Donation Refund Policy is governed by and construed in accordance with the laws of India. Any disputes arising in connection with this policy shall be subject to the exclusive jurisdiction of the courts of Kolkata, West Bengal.